Rental Kimono Lily
Terms of use
Article 1 (Application of these Terms and Conditions and Terms of Use for the Service)
Introduction These Terms of Use govern the terms and conditions for using the kimono rental and related services (hereinafter referred to as "the Service") provided by Rental Kimono Lily (hereinafter referred to as "the Company") at the Company's stores. Users of the Service (hereinafter referred to as "Users") agree to all of these Terms and Conditions, as well as all of the information posted on the Company's website (hereinafter collectively referred to as "these Terms and Conditions, etc."). In the event of any trouble regarding the Service, the matter shall be discussed in accordance with these Terms and Conditions, etc. Matters not stipulated in these Terms and Conditions, etc. shall be governed by the information provided at the Service location, laws and regulations, or general customs. The Service is intended for personal enjoyment as a hobby, and you may not use the kimonos provided by the Company in salons or specific gatherings, or use the kimonos provided by the Company for commercial purposes without the Company's prior permission. If a User wishes to use the Service in such a manner, they must contact the Company at least two weeks before the reservation date, and the usage fee and other details will be discussed individually depending on the content of the use. The Service is intended for people who can select their own kimonos and obi. Therefore, we may refuse service if a guardian selects the kimono or obi for you, or if you enter the store accompanied by a guardian. We also refuse entry to accompanying persons who are not renting a kimono (friends, photographers, etc.). This service is not available to pregnant women. If you fail to inform us in advance that you are pregnant and any problems arise, we will not be held responsible in any way.
Article 2 (Reservation Application and Contract Formation)
Reservation Registration Procedure When using this service, users shall, in principle, enter the required information on our website and apply to use the service. After receiving the application in the preceding paragraph, we will accept the application by displaying a reservation confirmation on our website and will also send a reservation confirmation email to the user. This agreement is concluded when we send the reservation confirmation email. If we accept applications for the use of this service by telephone, email, or in person, we will separately provide instructions on our website regarding the application method, and users shall follow those instructions.
Article 3 (Reservation Deposit)
1. In order to use our services, you will be required to pay a specified reservation fee (hereinafter referred to as the "reservation fee") upon confirmation of your reservation. The amount of the reservation fee will be as separately stated on our website or at our store.
2. The reservation deposit will be applied to the rental fee on the day of rental.
3. In case of cancellation, please follow these steps:
・In the event of a cancellation due to customer reasons or a no-show, the reservation deposit will not be refunded.
In the event of cancellation due to natural disasters, inability to provide services due to our circumstances, or other reasons attributable to us, we will refund the full deposit.
4. If you wish to change your reservation date, you may transfer the same reservation deposit to the new date of use, provided that we approve it. However, changes must be made at least two days before the date of use, and any changes or cancellations made after that will result in the forfeiture of the reservation deposit.
5. The reservation deposit must be paid using a method specified by our company (credit card or cash), and the reservation will be confirmed upon our company's receipt of payment.
6. The contents of this Article shall constitute a part of these Terms and Conditions, and the user shall be deemed to have agreed to all of these Terms and Conditions, including this Article, at the time of applying for this service.
Article 4 (Service Hours and Terms of Service)
Service Hours The service hours are as stated on each store's website. We cannot provide this service to anyone outside of their reserved time. Anyone outside of their reserved time will not be allowed to enter the store or wait inside or in front of the store. If you have made reservations in two or more groups, please be sure to arrive at your respective reserved time. We cannot provide this service or accept or receive luggage outside of the service hours. However, luggage for customers using the next-day return service will be held until the kimono is returned. To ensure the safety of our customers, if a heavy rain (landslide, flood), flood, strong wind, blizzard, or heavy snow warning is issued in the city or town where the store is located two hours before opening, the store will close and will not provide this service. In this case, we will not be held liable for any disadvantages incurred by the customer, as it will be considered a force majeure event.
Article 5 (Handling of Late Returns and Late Fees)
Late fees for this service: If you do not return the item to the store by the designated time, a fee of 3,000 yen per person will be charged for return the following day. If the user fails to return the item by the designated time without prior notification to the store and obtaining permission from the staff, the store will close at the end of the service period.
Article 6 (Handling of checked baggage and exemption from liability)
Our company only accepts and manages clothing as luggage. In particular, we cannot accept the following items as we cannot store them responsibly: Valuables (house and car keys, high-end clothing and bags, jewelry, watches, cash, passports, etc.) Electronic devices (computers, cameras, game consoles, tablets, etc.) Items that are explosive, flammable, or otherwise dangerous Living organisms, frozen goods, refrigerated goods, fruits and vegetables, fresh flowers, and other items that leak water or are easily damaged Items that violate public order and morals (including illegal drugs and other items whose use is prohibited by law) Items that are easily broken or deformed Items that cannot be laid on their side Other items that we deem difficult to store Notwithstanding the preceding paragraph, if a user wishes to deposit any of the items listed in the preceding paragraph with our company, the user acknowledges in advance that we will not be liable for any loss (including theft), damage, water leakage, or other losses of such items.
Article 7 (Handling and Return Procedures for Lost and Found Items)
Handling of Lost and Found Items If a customer leaves an item in our store, we will handle it as follows, and the customer acknowledges this in advance. Lost items such as passports, driver's licenses, credit cards, cash, or jewelry will be handed over to the nearest police station. We will only return the item in person if the customer contacts us before we hand it over to the police station; we will not return it by mail. For lost items other than those mentioned above, if we do not receive contact from the customer within one week of discovering the item, we will consider ownership abandoned and dispose of it. However, if the customer contacts us within the aforementioned period, we will return the item by mail with shipping costs paid by us. The shipping date will be determined at our discretion.
Article 8 (Exemptions from Liability and Scope of Damages)
Our company shall not be liable for any damages incurred by the user in connection with the provision of this service, except in cases where our company is found to have acted with intent or negligence. In particular, our company shall not be liable in the following cases, as such cases are generally not considered to be at fault: The material paint of the luggage compartment may adhere to the contents of the luggage and cause color transfer. (Please protect items that are likely to transfer color with a plastic bag or similar at your own risk.) Electronic devices or other items inside clothing may fall out and be damaged when our staff assists with dressing or undressing. (Please be responsible for the safekeeping of electronic devices or other items while dressing or undressing.) The provision of this service may be delayed due to congestion or any other reason, causing delays to sightseeing, meals, performances, etc. (We cannot guarantee the completion time, so please make your reservation with ample time.) Skin irritation, rash (hives, etc.), infection, etc. (The clothing we rent is rented to an unspecified number of users, and we manage it in a reasonable and appropriate manner. However, since the causal relationship between this service and skin irritation, rash (hives, etc.), infection, etc. is unclear, we cannot be held responsible.) Falls outside the store (Falls outside the store are due to factors other than our company, such as road conditions and the way the user walks, and therefore we are not responsible in any way.) If a user falls, gets burned, or is otherwise injured inside the store due to not following store notices or instructions from employees (In this case, it is due to the user's negligence, and we cannot be held responsible. In particular, during hair styling, high-temperature equipment is used, so there is a risk of burns from the hair iron. Please be careful not to move as much as possible and follow the instructions of the staff.) Loss or alteration of luggage due to natural disasters or other force majeure events In the event that damage is incurred by the user due to reasons beyond our control (for example, burns caused by hand warmers, deterioration of hair extensions due to hair styling, and fading of hair color due to hair irons, we will not be held liable for these as being caused by the aforementioned reasons), we will only be liable for direct and ordinary damages (excluding lost profits) incurred by the user due to our negligence, and the amount of compensation will be limited to 10,000 yen.
Article 9 (Governing Law and Exclusive Jurisdiction)
Governing Law and Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan, and the Kyoto District Court shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms and Conditions.